FAQ

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

All transactions are processed in USD (United States Dollar).

2. Can I return my order for a refund?

We do not accept returns and refunds, which are subject to a case-by-case basis as the sole discretion of Masterpiece Wine and Spirits.

3. How long does order processing take?

Orders may take up to four days for processing, excluding weekends and holidays. Orders placed before 5:00 PM (local time) will be processed the same day, while those placed after will be processed the next business day.

4. Where do you ship to?

We only deliver within the United States. We do not deliver to PO boxes—please provide a valid physical address.

5. Do I need to be present for delivery?

Yes, an adult signature (21+) is required upon delivery. If you request delivery to a business, it will be considered successful once signed for at the reception area.

6. What happens if my order is delayed or not delivered?

• We are not responsible for late or failed deliveries due to incorrect or incomplete addresses.

• We are not liable for delays caused by unforeseen circumstances beyond our control.

• If you receive a damaged item, notify us within 2 days of delivery at support@sipeasy.com.

7. Can I cancel my order?

We reserve the right to refuse or cancel orders at our discretion. If an order is canceled, a full refund will be issued.

8. Are there any shipping restrictions?

• Certain states prohibit the direct importation of alcohol from specific locations.

• Orders placed for restricted states may be canceled, and a refund will be issued.

• It is your responsibility to check your state laws before placing an order.

9. How are shipping rates calculated?

Shipping costs are calculated at checkout based on your location, selected shipping method, and order weight.

For any further questions, feel free to contact us at support@sipeasy.co.